Refund policy

Returns & Refunds

At flor & ash, we take great care in preparing every order with attention to detail.

We do not to accept returns or exchanges.

BUT, if your order arrives damaged, incorrect, or if an item is missing, please contact us within 48 hours of delivery at florandashny@gmail.com.

Be sure to include your order number and photos of the package and its contents, so we can review the issue promptly.

If your gift is approved as damaged or incorrect, we'll gladly offer a replacement, store credit, or refund, depending on the situation.

Our goal is to ensure every Flor & Ash experience is thoughtful from beginning to end.